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The Office - Job Interview II (C0062)

A: Thanks for coming in today, did you have any trouble finding us? Please take a seat.
B: Thank you.
A: So, let’s get started; tell me a bit about your educational background.
B: Sure! Well, I graduated with honors from Chesterton University with a major in Business Administration,with a specialization in Information Management,and I minored in psychology. I chose this course of study for two reasons: I wanted to gain some practical, marketable skills, which
the information management track provided, and I also feel that interpersonal skills are essential for professional success, hence the minor in psychology.
A: Interesting. And, your postgraduate studies?
B: Well, I am really passionate about consumer behavior, so I pursued a master’s in that area. I also strive to keep my professional skills current, so
I continuously attend seminars and conferences related management and customer service.
A: Very good. Now, tell me a little bit about your work experience. I see here that you previously worked at Oracle.
B: Yeah, I worked as their customer support manager,which brought me a breadth of experience in both client care, and process management. I supervised and coordinated the customer support team as well as implemented new strategies to achieve better customer satisfaction.
A: Interesting...
B: Yes, in this position I was able to make some pretty significant contributions to the overall success of the company. With the different initiatives that we implemented, we lowered our churn rate to about five percent, which had a direct impact on revenue.
面试II
A:谢谢你今天来，我们这好找吗?请坐。
B:谢谢。
A:那么，让我们开始吧，请告诉我你的教育背景。
B:当然!我毕业于Chesterton大学，主修商业管理，专业是信息管理，辅修心理学。我选择这门课程有两个原因:我想获得一些实用的、有市场价值的技能，这是信息管理所提供的，同时我也觉得人际交往能力对于职业成功来说是必不可少的，因此在心理学是辅修。
A:有趣。你的研究生学习?
B:嗯，我对消费者者行为学感兴趣，所以我读了硕士。我也努力保持我的专业技能，所以我不断参加研讨会和会议相关的管理和客户服务。
A:很好。现在，请告诉我你的工作经验。我看到你以前在Oracle工作过。
B:是的，我是他们的客户支持经理，使得在客户服务和流程管理方面都有丰富的经验。指导和协调客户支持团队，并实施新策略以达到更好的客户满意度。
A:有趣…
B:是的，在这个职位上，我对公司的成功做出了相当大的贡献。在我们实施的不同举措中，将流失率降低到5%左右，这对收入有直接影响。


Key Vocabulary
educational [ˌɛdʒəˈkeʃənəl] background:the history of the edu- cation you’ve had;
with honors:with special recognition for receiving very high marks;光荣得
major:the main field of study in an undergraduate degree;
specialization[ˌspɛʃəlɪˈzeʃən]:a limited area of study;专门化
minor [ˈmaɪnɚ]:to have a secondary area of study in an undergraduate program;辅修科目
course of study:the combination of courses taken in a degree program;研究课程
track [træk]:course of study;
postgraduate [ˌpoʊstˈgrædʒuət]:masters or Ph.D; education above the bachelor’s degree level;研究生的
hence :for that reason;从此；因此
pursue[pərˈsu:]:try to do something over a longer period of time;追求；进行
strive[straɪv]:try hard to do something;努力奋斗
breadth [brɛdθ]:a wide range or scope of something;广泛
significant:important and large enough to have a noticeable effect;
contributionˌ[kɑ:ntrɪˈbju:ʃn]:adding or giving something.贡献
master[ˈmæstə(r)]硕士
revenue [ˈrevənu:]收益；财政收入；税收收入
Supplementary Vocabulary
tertiary[ˈtɜ:rʃieri] education:university education;高等教育
take initiative [ɪˈnɪʃətɪv]:take the chance to do something before others do;积极主动;主动;采取主动
distinguish[dɪˈstɪŋɡwɪʃ]:make something different in a special way;区分
attribute[əˈtrɪbjut]:a good quality or feature that someone has;特征；属性
scrutinize[ˈskrutn:ˌaɪz]:examine something in a careful and critical way.仔细检查
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